Returns policy

We want you to be satisfied with your Wudumat experience. That is why you can return the item/s within 14 days of receipt and get a full replacement or refund (UK and EU orders only). Returns are only accepted if the item arrives damaged or faulty.

Exemption: Imperfect Wudumat products are excluded from change-of-mind returns/refunds. 

International orders are final sale and are not eligible for change-of-mind returns. If you receive the wrong item or your item arrives damaged/faulty, please contact us within 7 days of delivery.

If you need to return any items to us for any reason, you MUST provide a valid tracking number. Returns submitted without a tracking code cannot be verified and therefore will not be accepted.

Please note:

• Item/s must be unused and returned in the same condition as sent with all the original packaging intact.
• Confirmation must be given in writing when items have been dispatched for return along with a tracking code.
• Returns costs are non-refundable unless the item has been received in error or is genuinely faulty.
• We do not take responsibility for the package being lost whilst returning.
• Delivery charges are non-refundable.
• Refunds and replacements are based on a case by case basis.
• If any returned item/s is/are not defective, has been tampered with, misused or damaged, a refund will not be given.
• If any item is damaged by misuse (used on carpet or uneven surface), a refund will not be given.
• Our return address is not the same as the registered address as mentioned in the Terms and Conditions.

Please contact us if you would like to process a return.