FAQs
Why does my Wudumat still look wet after a few minutes?
Although it may look wet, it is actually touch-dry and ready to use. The watermarks will naturally disappear over short period.
Is Wudumat safe to use?
Yes, it is non-toxic and safe for use in homes. It is also free from harmful chemicals and additives.
Can I use Wudumat as a bath mat?
Yes absolutely, its multi-purpose functionality allows it to be used also as a bath mat.
Does Wudumat feel cold to stand on?
No, it does not feel cold to stand on. It has natural insulating properties that help maintain a comfortable temperature, making it suitable for use in any season.
Can I use Wudumat with underfloor heating?
After significant tests we can confirm Diatomite mats can be used with underfloor heating.
How long does Wudumat last?
With proper care, it can last for several years. Regular cleaning and maintenance will help prolong its lifespan.
Can I customise the size or colour of Wudumat?
It currently comes in one standard size (60cm x 39cm x 0.9cm) and two colours (Slate grey, Pastel grey & Cream). Unfortunately, we do not offer any further customisations at this time.
Can I find out when a product is back in stock?
Subscribe to our newsletter to keep up to date with our available products and offers.
How long will delivery take?
UK nationwide delivery only.
If you place your order before 7pm, it will be dispatched the next working day.
Transit time for all deliveries are estimated to be 3-5 working days.
Please note that Royal Mail will not deliver on Sundays or Bank Holidays.
What delivery method do you use and how much will it cost?
Our delivery partner is Royal Mail (Tracked 48) and costs:
- £4.99 for up to 2 Wudumats
- £9.99 for 3 Wudumats
- £12.99 for 4 or more Wudumats
When your order is dispatched, you will receive an email confirmation.
Do you ship internationally?
This facility will be coming soon.
What should I do if my order is delayed or missing?
If your order is delayed or missing, please contact our customer service team via our contact form with your order number. We will investigate the issue and provide assistance to ensure your order is delivered promptly.
Can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact us mentioning your order number before 7pm the same day of your purchase. We will do our best to accommodate your request, but changes will not be possible once the order is out for delivery.
What is your returns policy?
Please visit our Returns policy page for details.
Can I add an item(s) to an existing order?
Only if you place another order before 7pm on the same day as your initial order. This excludes orders placed after 7pm, where any changes cannot be carried out.
Please contact us immediately with your request including your order number to add a product(s) or simply get in touch using our chat feature.
Can I cancel my order?
If you need to cancel your order please contact us before 7pm the same day of your purchase.
What if my order is cancelled?
You will receive a cancellation and refund notification by email in the unlikely event that we need to cancel your order.
Can I place an order over the phone?
We currently do not provide this facility. If you require assistance in placing your order, feel free to get in touch using our online chat service.
I have a question about my order, can I contact someone?
We offer customer support via our contact us form and live chat feature.
What payments methods do you accept?
We currently accept Visa, Mastercard, Apple Pay, Google Pay and PayPal.
Do you offer any discount codes?
Subscribe below to receive details about our new collections and exclusive offers.
Do you offer bulk and wholesale prices?
Please contact us for further information.
How long will it take for me to receive my refund?
Please allow 3-5 working days for the payment to be processed. You will receive an email confirmation when your refund has been actioned.