FAQs
These FAQs should address common enquiries and provide valuable information about your Wudumat.
How do I maintain my Wudumat?
Product
How does Wudumat work?
It absorbs moisture quickly, helping to keep your feet and floor dry with the additional benefit of preventing slips.
What is Wudumat made of?
It is a natural, eco-friendly mat made from diatomaceous earth, a sedimentary rock with excellent absorbent properties.
You can read more within our blog; A new change in eco-friendly living
How quickly does Wudumat dry?
The structure of the material used within Wudumat allows it to absorb water within minutes, ensuring your floors stay dry.
Does Wudumat have a non-slip surface?
Yes, it has a unique textured surface that provides traction and helps prevent slips and falls. We also include a mesh underlay to keep your Wudumat in place.
Does Wudumat prevent mold and mildew?
Yes, the absorbent properties of it help to prevent mold and mildew growth by keeping surfaces dry and free from excess moisture.
How do I clean Wudumat?
Basic clean
- Simply rinse with water or wipe down fully with a wet cloth
- Allow to air dry
Deep clean
- Wet your Wudumat all over and apply foamy soap
- Scrub the surface side to side along the visible grain using a wet cloth
- Wash down thoroughly in a bathtub or shower removing all of the soap.
- Allow to air dry
Can I use The Pink Stuff to clean Wudumat?
The Pink Stuff is mildly abrasive. Scrubbing Wudumat with it may scratch the surface, altering its texture and reducing its ability to absorb water effectively.
Wudumat is made from a natural, porous material. Harsh chemicals or additives in cleaning products might interact with it, potentially clogging the pores or compromising its integrity.
The Pink Stuff may also leave a residue that clogs the mat’s pores, reducing its ability to dry quickly or absorb moisture.
Is it safe to use bleach on Wudumat?
Wudumat is highly porous and absorbs liquids. Bleach can soak into the material, which may:
- Weaken the structure of the mat over time.
- Leave behind a chemical residue that can harm skin upon contact.
Bleach can also cause discolouration or uneven whitening, which may affect the appearance of the mat.
The porous nature of Wudumat can also trap the bleach odour, making it unpleasant to use.
What grit sandpaper is used to maintain Wudumat?
120-180
Collapsible content
Why does my Wudumat still look wet after a few minutes?
Although it may look wet, it is actually touch-dry and ready to use. The watermarks will naturally disappear over short period.
Is Wudumat safe to use?
Yes, it is non-toxic and safe for use in homes. It is also free from harmful chemicals and additives.
Can I use Wudumat as a bath mat?
Yes absolutely, its multi-purpose functionality allows it to be used also as a bath mat.
Does Wudumat feel cold to stand on?
No, it does not feel cold to stand on. It has natural insulating properties that help maintain a comfortable temperature, making it suitable for use in any season.
Can I use Wudumat with underfloor heating?
After significant tests we can confirm Diatomite mats can be used with underfloor heating.
How long does Wudumat last?
With proper care, it can last up to 5 years. Regular cleaning and maintenance will help prolong its lifespan.
Can I customise the size or colour of Wudumat?
It currently comes in one standard size (60cm x 39cm x 0.9cm) and three colours (Slate Grey, Pastel Grey & Pearl Cream). Unfortunately, we do not offer any further customisations at this time.
Can I find out when a product is back in stock?
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Delivery
How long will delivery take?
UK nationwide delivery only.
If you place your order before 7pm, it will be dispatched the next working day.
Transit time for all deliveries are estimated to be 3-5 working days.
Please note that Royal Mail will not deliver on Sundays or Bank Holidays.
What delivery method do you use and how much will it cost?
Our delivery partner is Royal Mail (Tracked 48) and costs:
- £4.99 for up to 2 Wudumats
- £9.99 for 3 Wudumats
- £12.99 for 4 or more Wudumats
When your order is dispatched, you will receive an email confirmation.
Do you ship internationally?
This facility will be coming soon.
What should I do if my order is delayed or missing?
If your order is delayed or missing, please contact our customer service team via our contact form with your order number. We will investigate the issue and provide assistance to ensure your order is delivered promptly.
Can I change my delivery address after placing an order?
If you need to change your delivery address after placing an order, please contact us mentioning your order number before 7pm the same day of your purchase. We will do our best to accommodate your request, but changes will not be possible once the order is out for delivery.
Order related
What is your returns policy?
Please visit our Returns policy page for details.
Can I add an item(s) to an existing order?
Only if you place another order before 7pm on the same day as your initial order. This excludes orders placed after 7pm, where any changes cannot be carried out.
Please contact us immediately with your request including your order number to add a product(s) or simply get in touch using our chat feature.
Can I cancel my order?
If you need to cancel your order please contact us before 7pm the same day of your purchase.
What if my order is cancelled?
You will receive a cancellation and refund notification by email in the unlikely event that we need to cancel your order.
Can I place an order over the phone?
We currently do not provide this facility. If you require assistance in placing your order, feel free to get in touch using our online chat service.
I have a question about my order, can I contact someone?
We offer customer support via our contact us form and live chat feature.
What payments methods do you accept?
We currently accept Visa, Mastercard, Apple Pay, Google Pay and PayPal.
Do you offer any discount codes?
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Do you offer bulk and wholesale prices?
Please contact us for further information.
How long will it take for me to receive my refund?
Please allow 3-5 working days for the payment to be processed. You will receive an email confirmation when your refund has been actioned.